After Sale Services for Our Cashmere Buyers
Cherish your Cashmere for lifetime
We have always crafted our Exclusive Cashmere knitwear using skillful manufacturing techniques and are passionate about creating something exquisite that can be passed down from generation to generation.
As one of the leading cashmere manufacturers, we are proud to offer our esteemed customers exclusive services to best utilize this precious fibre.
If cared for properly, cashmere, one of the most luxurious garments has the potential to last a lifetime
Wishing to accompany you all the way we’re introducing a unique and exclusive ‘After Sales Care and Repair Service’ to restore your favourite cashmere outfits to their former glory by refreshing and repairing them As part of our dedication to sustainability, we will take care of your clothes for years to come.
Specialized After-Sales Care and Repair Service
For us, repairing is an art form that has a profound meaning. Caring for our creations is a way to express our gratitude to all the artisans who have contributed to the creation. Our expert craftsmen put their expertise and passion at your disposal and take care of your garments directly in our workshop.
Om Cashmere places a high priority on providing excellent after-sales service as part of its ongoing efforts to create durable products and forge strong bonds with its customers.
It is essential for both the environment and the client’s pleasure! Products that last longer need to be replaced less frequently, which lowers the quantity of waste that needs to be disposed of and the demand for raw materials.
Restore your treasured knitwear with our new service
Regular maintenance is essential to maintaining the quality of the knitwear, keeping it looking as wonderful as the day you got it, and ultimately extending the life of your valuable cashmere clothing. Quality cashmere will get better with washing and wearing, softening even more over time, which is another reason to take care of it.
We want to give you the finest care possible for your Cashmere knitwear, regardless of its age. Om Cashmere’s expert repair service should be your next stop whether it needs a fix, a refresh, or a full service. Thanks to our highly skilled artisans who can repair and mend all types of yarns and knitted things, as well as all kinds of different scratches and holes in your garments.
In addition to performing any necessary minor repairs like invisibly repairing any holes, snags, damaged knit, pulled thread, etc., treating stains, adding missing buttons, and removing undesirable bobbles (pills), our skilled crew will thoroughly inspect your clothing. After performing a thorough wash and steam, your clothing will not only be restored to its original specifications but will also feel and look better than before.
We will give you a price estimate and properly package it for return delivery to you after its time at our repair centre.
This is how it works:
- Send your favourite cashmere knits to our Professional Care & Repair Service to revive them so you can keep wearing them for years.
If feasible, get in touch with the retailer who sold you the item or return it to them for inspection. - We will treat it as covered by warranty if there is a manufacturing flaw.
- We will provide you with a repair quote if the item is not covered by the warranty.
- As soon as we receive your item in our workshop, we will inspect it for any flaws it may have, including holes, drags, dropped stitches, and other imperfections.
- Once the defects in your item have been identified, we will get in touch with you to offer you an estimate of the repair cost.
- As soon as you provide your approval, we’ll begin the invisible mending process using the closest yarn possible to complete the repair expertly so it resembles the original piece in every way.
- Stains- Most stains can be removed effectively by us.
- Yarn with complementary hues. We have a wide range of yarns and will try our best to match the colour of the repaired item with the yarn used for the original.
- Within two-four weeks, you’ll receive a shipping notification for your repaired and restored item.
- Deadlines for completion and return: Only after inspecting the item, can we offer a more precise timeline for repair and reconditioning.
We will notify the customer once the clothing is dispatched and offer the necessary tracking information.
Reach Out To Us For After Sale Service
For any further queries about re-dressing, mending, or repairing knits, please don’t hesitate to contact us at Phone No +91-9672655586 E-mail Address: [email protected]